Terms of Service

1. Acceptance of Terms

By accessing and using this website or our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these Terms, you are not authorized to use or access our services.

2. Description of Services

Redesprepa Energy provides electricity and gas supply services to residential and commercial customers throughout the United Kingdom. Our services include:

• Electricity supply and distribution
• Natural gas supply and distribution
• Energy monitoring and management tools
• Customer support and billing services
• Online account management

3. User Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have legal capacity to enter into binding agreements
• Provide accurate and complete information
• Reside in the United Kingdom
• Comply with all applicable laws and regulations

4. Account Registration and Security

4.1 Account Creation

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your login credentials confidential
• Notify us immediately of any unauthorized access

4.2 Account Responsibility

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Service Terms and Conditions

5.1 Energy Supply

Our energy supply services are subject to:

• Availability in your area
• Regulatory approvals and compliance
• Technical feasibility and infrastructure requirements
• Credit checks and payment arrangements

5.2 Service Interruptions

While we strive to provide uninterrupted service, we cannot guarantee continuous supply due to:

• Planned maintenance and upgrades
• Emergency repairs and safety requirements
• Network failures or equipment malfunctions
• Force majeure events
• Regulatory or government directives

6. Billing and Payment

6.1 Payment Terms

You agree to pay all charges for services provided, including:

• Monthly service charges based on consumption
• Standing charges and connection fees
• Late payment fees and interest charges
• Applicable taxes and regulatory charges

6.2 Billing Disputes

If you dispute any charges, you must notify us within 30 days of receiving your bill. We will investigate and resolve disputes in accordance with regulatory requirements.

6.3 Non-Payment

Failure to pay bills may result in:

• Late payment charges
• Restriction or disconnection of services
• Collection activities
• Termination of your account

7. Acceptable Use

You agree not to use our services for any unlawful or prohibited activities, including:

• Violating any applicable laws or regulations
• Interfering with our equipment or infrastructure
• Attempting to gain unauthorized access to our systems
• Using services for illegal or harmful activities
• Reselling or redistributing our services without authorization

8. Intellectual Property

All content, trademarks, logos, and intellectual property on our website and services are owned by Redesprepa Energy or our licensors. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code
• Create derivative works based on our services

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

10. Disclaimers and Limitations of Liability

10.1 Service Disclaimer

Our services are provided "as is" and "as available." While we strive to provide reliable service, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

10.2 Limitation of Liability

To the maximum extent permitted by law, Redesprepa Energy shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from service interruptions
• Third-party claims or actions

10.3 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or infrastructure failures.

11. Termination

11.1 Termination by You

You may terminate your service agreement by providing written notice in accordance with your service contract terms.

11.2 Termination by Us

We may terminate or suspend your services immediately if you:

• Breach these Terms or your service agreement
• Fail to pay charges when due
• Engage in fraudulent or illegal activities
• Pose a safety risk to our infrastructure or personnel

11.3 Effect of Termination

Upon termination, you remain liable for all outstanding charges and fees. Provisions that should survive termination will continue to apply.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved through:

1. Direct negotiation between the parties
2. Mediation through an approved mediator
3. Arbitration or court proceedings in England and Wales

13. Changes to Terms

We may modify these Terms at any time by posting updated terms on our website. Changes will be effective immediately upon posting. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remainder of these Terms will continue in full force and effect.

15. Contact Information

For questions about these Terms or our services, please contact us: