Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Subscribe to our newsletter
• Contact us through our website or customer service
• Participate in surveys or promotions
• Apply for employment with us

This information may include:

• Name and contact details (address, phone number, email)
• Payment and billing information
• Energy consumption data
• Account preferences and settings
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses
• Device identifiers

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

• Provide electricity and gas supply services
• Process payments and manage billing
• Monitor energy consumption and usage patterns
• Maintain and improve our services

2.2 Communication

• Respond to your inquiries and customer service requests
• Send important service notifications and updates
• Provide marketing communications (with your consent)
• Conduct customer satisfaction surveys

2.3 Legal and Regulatory Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent fraud
• Protect our rights and interests
• Ensure safety and security of our services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Customer service platforms
• Marketing and analytics services
• IT support and maintenance providers

3.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Regulatory investigations
• Requests from law enforcement agencies
• National security requirements

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches
• Alteration or misuse

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication systems
• Employee training on data protection
• Incident response and breach notification procedures

5. Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

5.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Receive information about how your data is processed

5.2 Correction and Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for processing (where applicable)

5.3 Communication Preferences

• Opt out of marketing communications
• Update your communication preferences
• Choose how you receive service notifications

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• The nature of the information and its sensitivity
• Legal and regulatory requirements
• The purposes for which we collected the information
• Our legitimate business interests

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you a notification email (if you have provided your email address)
• Providing notice through our services

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: