Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies can be:

• Session cookies: Temporary cookies that are deleted when you close your browser
• Persistent cookies: Cookies that remain on your device for a set period or until you delete them
• First-party cookies: Set by the website you're visiting
• Third-party cookies: Set by a different domain than the one you're visiting

2. How We Use Cookies

We use cookies for several purposes to enhance your experience on our website:

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as:

• Security and authentication
• Session management
• Load balancing
• Form submission
• Cookie consent preferences

Legal basis: These cookies are essential for providing the service you have requested.

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information about:

• Number of visitors and page views
• How long visitors spend on each page
• Which pages are most popular
• Error messages and technical issues
• User journey and navigation patterns

Legal basis: Your consent (which can be withdrawn at any time).

2.3 Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced features:

• Language preferences
• Region or location settings
• Text size and display preferences
• Previous form entries
• Personalized content

Legal basis: Your consent (which can be withdrawn at any time).

2.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track advertising effectiveness:

• Displaying targeted advertisements
• Measuring ad campaign performance
• Preventing repeated display of the same ads
• Building advertising profiles
• Cross-site tracking for remarketing

Legal basis: Your consent (which can be withdrawn at any time).

3. Third-Party Cookies

We may allow third-party companies to set cookies on our website for the following purposes:

3.1 Analytics Services

• Google Analytics: Website traffic analysis and user behavior insights
• Hotjar: User experience analysis and heatmap generation

3.2 Social Media Integration

• Facebook: Social media sharing and like buttons
• Twitter: Tweet buttons and social media integration
• LinkedIn: Professional network sharing features

3.3 Customer Support

• Live Chat Services: Real-time customer support functionality
• Help Desk Tools: Customer service and support ticket management

4. Cookie Consent and Management

4.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner offering you the following options:

• Accept All: Consent to all cookie categories
• Necessary Only: Accept only essential cookies
• Custom Settings: Choose specific cookie categories

4.2 Managing Cookie Preferences

You can change your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in our website footer
• Using your browser settings to block or delete cookies
• Contacting us directly to update your preferences

4.3 Browser Cookie Controls

Most browsers allow you to:

• View cookies stored on your device
• Delete individual cookies or all cookies
• Block cookies from specific sites
• Block third-party cookies
• Set up notifications when cookies are set

5. Cookie Details

Below is a detailed list of cookies we use on our website:

6. Impact of Disabling Cookies

If you choose to disable certain cookies, please note that:

6.1 Essential Cookies

Disabling essential cookies may result in:

• Inability to use certain website features
• Login and authentication issues
• Form submission problems
• Security vulnerabilities

6.2 Performance Cookies

Disabling analytics cookies means:

• We cannot track website performance
• Limited ability to improve user experience
• Reduced capacity to identify technical issues

6.3 Functional Cookies

Disabling functional cookies may cause:

• Loss of personalized settings
• Need to re-enter preferences repeatedly
• Less convenient user experience

6.4 Marketing Cookies

Disabling marketing cookies will:

• Show less relevant advertisements
• Prevent tracking of ad effectiveness
• Reduce personalized marketing content

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in our use of cookies
• Updates to applicable laws and regulations
• New features or services on our website
• Feedback from users and regulatory authorities

When we make significant changes, we will notify you through our website or other appropriate means.

8. Contact Us About Cookies

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

9. Useful Links

For more information about cookies and how to manage them:

• All About Cookies
• ICO Guidance on Cookies
• Your Online Choices